Deposits, Refunds & Complaints Policy
Effective date: 29/01/2026
Deposits
Email info@vb-electric.co.uk with:
Deposits
- Deposits secure your booking slot and may be used to order materials and allocate labour.
- If you cancel after we have ordered materials or set aside non-recoverable costs, we may deduct reasonable costs from any refund due (where the law allows).
- RefundsIf we owe you a refund (overpayment, cancelled booking where refund applies), it will be returned using the original payment method where possible, or via bank transfer.
Email info@vb-electric.co.uk with:
- your address,
- date of works,
- what went wrong,
- what outcome you want,
- photos/video if relevant.
- acknowledge within 2 working days, and
- provide a full response within 5 working days (or tell you if it will take longer).
VB Electric is a NAPIT-certified electrician company based in Uxbridge.
We proudly serve homes, landlords, and small businesses across
Our Domestic and Commercial services include:
Emergency callouts, consumer unit upgrades, commercial installations - testing - signing offs, fault finding, rewires, and landlord safety certificates (EICRs) — all completed to the latest UK electrical standards.
We proudly serve homes, landlords, and small businesses across
Our Domestic and Commercial services include:
Emergency callouts, consumer unit upgrades, commercial installations - testing - signing offs, fault finding, rewires, and landlord safety certificates (EICRs) — all completed to the latest UK electrical standards.
